Snapask connects students to qualified tutors to have 1-on-1 instant Q&A sessions. By taking a snapshot of the homework, students can get help from over 100,000 tutors within 10 seconds. Currently serving over 750,000 students in 8 countries in Asia, Snapask is expanding globally to put quality education in every student's hand.
I worked as a product design for multi-platform product design, lean UX, and enhancing digital clients experience. Understanding how agile development process functions, I was a motivated designer who can learn quickly to accomplish tasks in each squads, with end-to-end ownership of projects and rapid iteration.
Planned UX flow, created lo-fi wireframes and hi-fi prototypes for web, iOS, and Android.
Created web style guidelines in collaboration with engineering teams.
Redesigned the landing page, on-boarding process, and marketing requirements, including the mission page and the pricing page.
Ran user interviews to help iterate on the app experience for both students and tutors.
Collaborated with the business team to improve funnel activation within the product, such as designing a student referral rewards program.
Participating in a 2-days intense design sprints, my team and I conducted the design strategy based on the stakeholders’ OKRs. I supported the research to improve the acquisition for first time user by simplifying the signup methods.